Privacy Policy

At Thriving Mind Psychology, we are committed to protecting your privacy and handling your personal information with the utmost care, respect, and confidentiality. This Privacy Policy explains how Romi Kaufman trading as Thriving Mind Psychology ("we", "us", "our", "I", "me") collects, holds, uses, and discloses your personal information across both our clinical psychology services and our digital product library (Paper SessionsTM).

By using our website, purchasing our resources, or engaging in our clinical services, you consent to the data practices described in this policy.

1. What information we collect and why

We collect information only when it is strictly necessary to provide you with a secure, professional, and personalised service. The type of data we collect depends on how you interact with us:

FOR DIGITAL PRODUCTS AND ENQUIRIES (Paper Sessions & Contact Forms): When you browse our website, submit a contact form, or purchase a digital product (such as The Self-Worth Workbook), we may collect:

Contact Details: Your name, email address, phone number, and billing address.
Purpose: This data is used solely to process your payment, deliver your digital files, answer your enquiries, or manage our website’s administration.
Payment Security: All credit card transactions are securely handled by our third-party merchant processor (Stripe). We do not see or store your raw financial information.
Data Security: Your data is securely stored through Wix’s encrypted hosting platform and never shared with third parties.
Compliance: We comply with the Australian Privacy Principles (APPs) ad the Privacy Act 1988.

FOR INDIVIDUAL PSYCHOLOGY (THERAPY) SESSIONS: If you engage in individual therapy with us, we are required by law and professional standards to collect more comprehensive personal and health information. This includes:

Personal and Clinical Details: Your date of birth, GP referral details, Mental Health Treatment Plans, and relevant medical or psychological history.
Session Notes: Confidentially recorded notes documenting what is discussed during our appointments.
Purpose: This information is necessary to guide your psychological assessment and treatment, track your progress, and fulfill our legal obligations as registered healthcare providers.
Payment Security: All credit card transactions are securely handled by our third-party merchant processor (Halaxy). We do not see or store your raw financial information.

2. Storage and Security of Data

We take the security of your data very seriously and use industry-standard precautions to prevent unauthorised access, loss, or disclosure.

Clinical Files: All formal therapy files, session notes, and medical records are stored securely on our secure, cloud-based practice management platform (Halaxy) and are accessible only by your psychologist.
Retention Period: By Australian law, psychologists are required to keep adult client records for a minimum of 7 years following their last session. For clients under the age of 18, records must be kept until the client reaches 25 years of age.
Payment Security: All credit card details and encrypted and stored securely on our secure, cloud-based practice management platform (Halaxy). We do not see or store your raw financial information
Digital Product Data: Email lists and basic customer contact details are securely managed via our e-commerce and communication platforms (such as Wx, Etsy. Gumroad, Thrivecart).

3. Confidentiality and Its Strict Limits

In psychological practice, your personal and health information remains strictly private and confidential. We will not share your information with family members, friends, or other professionals without your explicit, written consent. However, please be aware that legal and clinical limits to confidentiality do exist. Your psychologist may be required or authorised by law to disclose your personal information without your consent in the following exceptional circumstances:

Risk of Harm: If your psychologist forms a reasonable belief that failure to disclose information would place you or another person at serious risk of life, health, or safety.
Legal Obligation: If a court issues a subpoena, or if disclosure is otherwise legally required or authorised by law.
Mandatory Reporting: If a situation arises that triggers a legal requirement for mandatory reporting (such as concerns regarding child safety).
Primary Purpose/GP Communication: When it is reasonably expected and directly related to your primary care—such as providing brief, legally required progress reports back to your referring GP to claim your Medicare rebates.
Professional Supervision: Psychologists regularly participate in professional supervision. If your case is discussed with a senior colleague for clinical guidance, your identity is completely stripped and de-identified so that you remain entirely anonymous.

4. Digital Boundaries and Online Privacy

To protect your privacy and uphold strict professional boundaries, your psychologist will not connect or engage with you on personal social media platforms, nor will they acknowledge a therapist-client relationship in public spaces. Additionally, while we use secure platforms for email and telehealth, the inherent nature of internet communication carries minor risks. We use up-to-date security measures to reduce these risks and ask that you do the same when communicating with us electronically.

5. Accessing Your Personal Information

You have a right to request access to the personal information we hold about you, subject to certain exceptions outlined in the Privacy Act 1988. If you wish to review your file or update your contact details, please submit a request to us in writing at info@thrivingmind.com.au.

6. Policy Variations

We may update this Privacy Policy from time to time to reflect changes in our services or relevant privacy laws. Any revised version will be uploaded directly to this webpage and will take effect immediately upon posting.

If you have any questions, concerns, or complaints regarding how your personal information is handled, please don't hesitate to reach out to us: info@thrivingmind.com.au

Last Updated: June 2026